Privacy Policy.
This Policy explains how Cognimit Technologies LLP collects, uses, and protects information through the Voyazio Platform.
1. Introduction
This Privacy Policy ("Policy") describes how Cognimit Technologies LLP, an Indian Limited Liability Partnership ("Cognimit", "Company", "we", "us", "our"), which operates the Voyazio platform ("Voyazio", "Platform", "Service"), collects, uses, processes, stores, discloses, and protects your personal information when you visit voyazio.com ("Website") or use any of our products and services.
Voyazio is a brand and product owned and operated by Cognimit Technologies LLP. References to "Voyazio" in this Policy include the Platform and all associated services, while Cognimit Technologies LLP remains the data controller and legal entity responsible for the processing of personal data described herein.
By accessing the Website or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with any part of this Policy, please do not use our Website or Services.
2. Information We Collect
We collect information that you provide directly to us, information collected automatically through your use of the Service, and information from third-party sources.
2.1 Information You Provide
- ·Identity Information: name, designation, company name, professional credentials.
- ·Contact Information: email address, phone number, business address, country of residence.
- ·Account Information: username, password (encrypted), preferences, and configuration settings.
- ·Communication Records: messages, inquiries, feedback, and support requests submitted to us.
- ·Business Information: details about your travel business, customer data, booking records, and operational data uploaded to or generated through the Platform.
- ·Payment Information: billing address and payment instrument details (processed through PCI-DSS compliant third-party processors; we do not store full card numbers).
2.2 Information Collected Automatically
- ·Usage Data: pages visited, features used, time spent, click patterns, and interaction logs.
- ·Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution.
- ·Location Information: approximate geographic location derived from IP address.
- ·Cookies and Similar Technologies: as described in our Cookie Policy.
2.3 Information from Third Parties
- ·Authentication providers (where applicable) for single sign-on.
- ·Analytics and advertising partners.
- ·Publicly available business information for verification purposes.
3. Lawful Basis for Processing
We process personal data on the following lawful bases under applicable data protection laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and, where applicable, the General Data Protection Regulation ("GDPR"):
- ·Consent: where you have given clear consent for specific processing activities.
- ·Contract: where processing is necessary to perform a contract with you or to take steps before entering into a contract.
- ·Legal Obligation: where processing is necessary to comply with applicable laws and regulations.
- ·Legitimate Interest: where processing is necessary for our legitimate business interests, balanced against your rights and freedoms.
4. How We Use Your Information
We use the information we collect for the following purposes:
- ·To provide, maintain, and improve the Voyazio Platform and its features.
- ·To process transactions, manage subscriptions, and deliver requested services.
- ·To respond to inquiries, provide customer support, and communicate updates.
- ·To personalize your experience and deliver relevant content.
- ·To analyze usage patterns and improve product performance.
- ·To detect, prevent, and address fraud, security breaches, and technical issues.
- ·To comply with legal obligations, court orders, and regulatory requirements.
- ·To send marketing communications (with your consent, where required by law).
5. Data Sharing and Disclosure
We do not sell your personal information. We share information only in the following circumstances:
- ·Service Providers: with trusted vendors who process data on our behalf (cloud hosting, analytics, payment processing, customer support tools), bound by confidentiality obligations.
- ·Business Transfers: in connection with a merger, acquisition, restructuring, or sale of assets, subject to confidentiality safeguards.
- ·Legal Compliance: to comply with applicable law, court orders, subpoenas, or governmental requests, or to protect our legal rights.
- ·With Your Consent: when you explicitly authorize us to share information with specific third parties.
- ·Aggregated or Anonymized Data: that cannot reasonably be used to identify you.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of data and the purpose for which it was collected.
Account data is retained for the duration of your account plus a reasonable period thereafter for legal and operational purposes. Transaction records are retained for a minimum of seven (7) years to comply with Indian tax and accounting regulations.
Upon termination or upon your written request (subject to legal exceptions), we will delete or anonymize your personal data within a reasonable timeframe.
7. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- ·Encryption of data in transit (TLS 1.2 or higher) and at rest where applicable.
- ·Access controls limiting personnel access to data based on the principle of least privilege.
- ·Regular security assessments, vulnerability scans, and penetration testing.
- ·Secure development practices and code reviews.
- ·Employee training on data protection and security.
- ·Incident response procedures for security breaches.
Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but we will notify you of any data breach affecting your personal data in accordance with applicable law.
8. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
- ·Right to Access: request a copy of the personal data we hold about you.
- ·Right to Correction: request correction of inaccurate or incomplete data.
- ·Right to Erasure: request deletion of your personal data, subject to legal exceptions.
- ·Right to Restrict Processing: request that we limit processing of your data in certain circumstances.
- ·Right to Data Portability: receive your data in a structured, machine-readable format.
- ·Right to Object: object to processing based on legitimate interests or for direct marketing.
- ·Right to Withdraw Consent: withdraw consent at any time where processing is based on consent.
- ·Right to Grievance Redressal: file a complaint with our Grievance Officer (details below) or the Data Protection Board of India.
To exercise these rights, contact us at hello@voyazio.com. We will respond within thirty (30) days, subject to verification of your identity.
9. International Data Transfers
Your data may be processed and stored in jurisdictions outside of India, including jurisdictions where our service providers operate. When we transfer data internationally, we implement appropriate safeguards such as contractual clauses, adequacy decisions, or other legally recognized mechanisms to ensure your data receives protection equivalent to that under Indian law.
11. Children's Privacy
Voyazio is a business-to-business service intended for use by adults (18 years or older). We do not knowingly collect personal information from children under 18. If we learn that we have collected personal data from a child under 18, we will delete it promptly. Parents or guardians who believe their child has provided us with personal information may contact us at hello@voyazio.com.
12. Third-Party Links and Services
The Website and Service may contain links to third-party websites, services, or applications. This Policy does not apply to such third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.
13. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Policy on the Website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Policy.
14. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns regarding personal data:
- ·Name: Grievance Officer, Voyazio
- ·Email: hello@voyazio.com
- ·Address: Cognimit Technologies LLP, India
We will acknowledge receipt of complaints within forty-eight (48) hours and resolve them within fifteen (15) working days from the date of receipt.
15. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Cognimit Technologies LLP
Email: hello@voyazio.com
General Inquiries: hello@voyazio.com