The situation
A mid-size DMC in Goa, operating for 8 years. Handles inbound groups (corporate offsites, weddings, MICE) and direct-to-consumer packages. Peak season: October to March. Volume: 200+ group bookings per season, average booking value ₹2.8 lakh.
The business ran entirely on WhatsApp. Every quote was a manually typed message. Every payment was a bank transfer confirmed by screenshot. Every itinerary was a PDF attached to a chat that got buried in 200 other conversations.
The problem
- •Quoting took 45–90 minutes per enquiry (custom itinerary + pricing + supplier confirmation).
- •Customers who received quotes after 24 hours had a 60% drop-off rate.
- •No way for customers to self-serve — even simple packages required a full conversation.
- •Payment collection was manual: invoice → bank transfer → screenshot → manual reconciliation.
- •During peak season, the team was quoting 12 hours/day and still losing customers to faster competitors.
What we implemented
- 01Voyazio Book: self-serve booking engine for standardised packages (beach holidays, weekend getaways, honeymoon packages). Customer browses, selects, confirms in 3 taps.
- 02Voyazio Pay: integrated payment links with partial deposit support (30% upfront, balance 7 days before travel). Auto-reconciliation.
- 03Voyazio Sites: package showcase with real photos, itinerary previews, and instant availability.
- 04Voyazio Pulse: automated booking confirmations, payment reminders, and pre-arrival information.
The results (first season)
₹18L
Revenue from self-serve bookings
12%
Website visitor → confirmed booking
40%
Less time spent on quoting
3 taps
Customer booking flow
The self-serve engine didn't replace the custom quoting process — it handled the standardised packages that were eating up team time. The team could now focus their quoting energy on high-value custom groups (weddings, corporate) while the booking engine handled the volume.
“The booking engine surprised me. Customers who would normally drift to MakeMyTrip stayed long enough to convert. We didn't change our prices — we just made it easier to say yes.”