The biggest risk in moving to new infrastructure is not the new system. It is the gap. The two weeks where the old system is half-off and the new system is half-on. We designed our onboarding to make that gap as short as possible.
Week one: discovery and baseline
We sit with your team for three hours. Not a slide deck. We watch you take a real enquiry, build a real itinerary, send a real quote. We baseline conversion, response time, and revenue per enquiry. We write it down. That document becomes the success metric for the next twelve months.
Week two: parallel run
Your existing system keeps running. Voyazio runs alongside. Every new enquiry that comes in gets entered into both. The team picks one to use for that enquiry. By the end of the week, most teams have stopped touching the old system. Some keep it open as a safety net.
Week three: full cutover and review
- •Old system goes read-only. Anyone with access keeps it for historical lookups.
- •Customer data, including past bookings and customer histories, is migrated.
- •The team gets a half-day workshop on the modules they will use most: Pulse, Book, CRM.
- •We schedule a 30-day review. We come back. We compare against the baseline. We adjust.
The agencies that grow fastest after onboarding are the ones that resisted the urge to customise everything in the first month. Use the defaults. Tune them in month two when you have data.
